Investors 

Our Goal

At Casanomy, our primary objectives are to maximize the value of your properties, save you time and money, and ensure tenant satisfaction. We recognize that each property has unique needs, and our team is dedicated to working with you to meet these individual requirements. To achieve this, we offer a comprehensive range of property management services to support all aspects of your daily operations.

Our Services

Frequently Asked Questions

Casanomy specializes in managing residential properties with tenants in subsidized programs and regular tenants too.

Financial statements can be viewed through the App Folio porta. To reach the Owner/investor portal, follow the link at the top of the page.

Casanomy provides service for clients in Bartlett, Bensenville, Hanover Park, Hoffman Estates, Oswego, Streamwood, Winfield, Woodridge, and Yorkville and other cities in Chicagoland.

Our leases typically extend for a one-year time period.

In the rare event that an eviction occurs, we will follow through with the eviction proceedings for you. While the eviction costs may vary, most will amount to around $1200.

Click “Forgot your password?” on the AppFolio owner portal login page and enter the email address on file with our office. A reset link will be sent to that address. The link is time sensitive, so use it as soon as it arrives; if it has already expired, request a new one. If no email arrives, check your spam folder or call us at (630) 780-5020.

You can reach us by phone at (630) 780-5020 or by email at info@casanomy.com

Rent Collection

We ensure efficient and timely rent collection. Rent is due on the first of each month and is considered late if not paid by the fifth, with a late fee applied on the sixth. We offer tenants four convenient payment options:

  • Mail – Checks and money orders must be made payable to your landlord’s name as listed in your lease agreement, and mailed to PO Box 68666, Schaumburg, IL 60168.
  • Drop Box – Our drop box, located outside our office, allows tenants to deposit rent payments securely. Payments should be placed in an envelope labeled with the tenant’s name and address.
  • Tenant Portal – Through the AppFolio tenant portal, tenants can make one-time or recurring payments by credit card, debit card, Apple Pay, or eCheck. Entering a bank account and routing number carries the lowest transaction fee and is our recommended option.
  • Cash at Walmart or 7-Eleven and others – Tenants can request a Cash Retail Payslip with a personalized QR code from the AppFolio tenant portal and present it at a participating Walmart or 7-Eleven to pay in cash. Daily cash limits apply and vary by location, so keep your receipt as proof of payment.

 

At Casanomy we are committed to providing flexible and accessible rent payment options to ensure tenant convenience and satisfaction. For assistance, contact our office at (630) 780-5020.

Tenants Screenings

Choosing the right tenant is the single biggest factor in the return on your property, so we treat screening as a decision, not a formality. Every applicant submits a government-issued ID and Social Security number, which allows us to run a full credit and criminal background check along with income verification, rental history, and prior landlord references.

We then review the results ourselves rather than relying on an automatic score. Applicants are evaluated against consistent, written criteria applied to everyone equally, in line with federal Fair Housing law, Illinois source of income protections, and Cook County’s Just Housing Amendment requirements for individualized criminal history assessments.

The result is a placement you can count on: a qualified resident, a documented and defensible screening file, and fewer surprises once the lease is signed.

Tenant Relations

Good tenant relationships protect your investment. Residents who feel heard renew their leases, report maintenance issues early, and take better care of the property, which keeps turnover and repair costs down.

We make it easy to reach us. Tenants can call our office Monday through Friday, 9 AM to 5 PM, email us, message us directly through the AppFolio tenant portal, or send a text. Every inquiry is logged and tracked, so nothing falls through the cracks and disputes are resolved before they escalate into complaints, violations, or legal action.

Leasing Services

Our leasing services cover the full lifecycle of a lease: preparation, negotiation, renewal, and everything in between. Every lease we draft complies with federal, state, and local law, including Illinois source of income protections, so owners and tenants are on solid legal ground from day one.

Lease extensions are handled digitally each year through DocuSign, so owners and tenants can review and sign from home without scheduling an in-person meeting. All lease documents, including extension addendums, stay available around the clock in the owner and tenant portals on AppFolio.

For landlords, this means fewer vacancy days, no lapses in coverage between lease terms, and a complete, audit-ready paper trail on every property we manage.

Property Inspections

Casanomy coordinates every inspection your property requires: Housing Authority subsidy inspections, municipal rental license inspections, and detailed move-in and move-out walkthroughs documenting interior and exterior condition. Most subsidized properties are inspected every one to two years, and we prepare for each one well in advance.

Our in-house maintenance team handles the repairs needed to pass, which means faster turnaround and lower cost than coordinating outside vendors. Tenants can also flag issues ahead of time through Maintenance Requests in the AppFolio tenant portal, so problems are corrected before an inspector ever arrives.

A tenant aged 18 or older must be present during the inspection, and we provide advance notice to schedule it. For owners, this keeps subsidy payments uninterrupted, licenses current, and property condition documented at every stage of the tenancy.

Maintenance and Repairs

Casanomy’s in-house maintenance team, supported by trusted contractors, handles plumbing, electrical, appliance, and interior and exterior repairs across every property we manage. Keeping the work in-house means faster response times, controlled costs, and no waiting on third-party vendor schedules.

Tenants submit requests through the AppFolio tenant portal or mobile app:

  1. Log in to the tenant portal or the AppFolio Tenant App.
  2. Open Maintenance Requests and start a new request.
  3. Describe the issue in detail, select the location in the unit, and set the urgency level.
  4. Attach photos or a short video so our team can diagnose the problem before arriving.
  5. Provide access instructions, including entry permission when no one is home and notes such as pets on site.
  6. Review and submit. A confirmation follows by email, and status can be tracked in the portal.

Every request is documented from submission through completion, giving owners a clear record of what was reported, what was repaired, and what it cost. For urgent issues, tenants can also reach our office directly at (630) 780-5020.

Digitalized Financial Records

Every dollar tied to your property is recorded, categorized, and available online. Through the AppFolio owner portal, investors have 24/7 access to monthly owner statements, income and expense reports, rent rolls, and scanned invoices and receipts for completed work, with no need to request them from our office.

Owner distributions are sent by direct deposit, and year-end financials, including 1099s, are delivered digitally so your accountant has everything needed at tax time in one place.

The result is full transparency: you can see exactly what was collected, what was spent, and why, on any property, at any time.

Owner Portal Access

Casanomy gives every owner private access to an AppFolio owner portal, putting complete visibility over your property management account in one place, available any time from a computer or phone.

  • Getting started — Use the login link in the site header. First-time users select “Create Account,” enter their first name, last name, email address, and mailing address, and submit.
  • Account — Update your contact and payment preferences, review conversations between our property managers and your tenants, add comments to an existing thread, or start a new one.
  • Reports — Access real-time financial statements, income and expense reports, and current leasing information for every property in your portfolio.
  • Maintenance — See all open work orders with photos, videos, and technician notes. Approve or reject proposed work and leave comments before repairs move forward.
  • Documents — View or download leases, extension addendums, and any other document we share with you, stored securely and always available.

No phone calls, no waiting on emailed reports. You see the same information we do, when you want it.