Tenants
- Home
- Tenants
Prospective Tenants
If you are interested in one of our vacancies, please contact us at (630) 780-5020 or email us at contactus@casanomy.com for additional information or to schedule a showing.
Application Process
To apply for a residence, please contact us to arrange a time to visit our office, where we will assist you with the paperwork and initiate the screening process. All applicants must provide birth certificates and social security cards for all family members who will reside in the home, as well as a $60 fee for the screening process.
Additional Documentation for Rental Housing Support Program (RHSP)
If you are applying for the Rental Housing Support Program (RHSP), both personal and RHSP-specific documents may be required. These documents help determine your financial situation and how much rental support you may qualify for. Please note that not all documents will apply to every prospective tenant:
Personal Documents
These documents are required to verify your household’s income and financial status:
- Public Assistance Letter: A verification letter from the Public Aid Office, regardless of your current benefit status.
- Social Security/SSI/SSDI: A current award letter from the Social Security Administration for each household member, even if benefits are not being received.
- Wages: A verification letter from your employer and your last 4-6 paychecks.
- Child Support: A printout of payments from the State Disbursement Unit and your last 4-6 checks received.
- Unemployment: A benefit statement from the Department of Unemployment and your last 4-6 checks received.
- Pension/Retirement: A benefit statement letter from your provider and your last 4-6 checks received.
- Bank Statements: The last 6 monthly statements.
- Life Insurance: If your insurance is through your employer, no policy submission is needed. If self-paid, provide a verification letter from the insurance provider and a copy of the insurance policy.
- Stocks/Bonds: A current statement.
RHSP-Specific Documents
These documents are required by the RHSP program to further verify your financial situation and determine the amount of rental support you need:
- Zero Income Self-Certification: If applicable, a form certifying that you or a household member have no income.
- Consent Form: A form granting permission to release certain information for program purposes.
- Personal Declaration: A signed statement providing personal details relevant to your application.
- Birth Certificate: A copy of the birth certificate for each household member, especially for minors or dependents.
The required RHSP documents will be sent to you electronically through DocuSign, allowing you to fill them out securely.
We are here to assist you throughout the application process and ensure all necessary documentation is in order. Please do not hesitate to reach out with any questions or for further assistance.
Rental Payments
Casanomy ensures efficient and timely rent collection, with late notices issued for unpaid balances. Rent is due on the first of each month and considered late after the fifth. If payment is not received by the sixth, a late fee will be applied to the tenant’s account. We offer several convenient payment options:
- Mail: Tenants can send checks, money orders, or cash to the mailing address provided on their lease.
- Drop Box: A drop box is available outside our office for rent payments. Please place your payment in an envelope labeled with your name and address.
- Tenant Portal: Tenants can make payments through the Propertyware tenant portal. Access the portal via the tenant link in the header or by clicking here. In the “My Payments” tab, you can make a one-time payment or set up recurring payments.
- One-Time Payment Instructions:
- Select “Make One-Time Payment” in the “My Payments” tab.
- Under “Payment Account,” choose your payment method. Credit/debit card payments incur a $36.00 charge. ACH payments (account and routing number) incur a $1.25 to $1.95 fee per transaction.
- To add a new payment method, click “Add Payment Account” and enter the required information.
- Choose the payment amount (full balance or a fixed amount).
- Select the payment date.
- Press “Submit”.
- Recurring Payment Instructions:
- Select “Schedule Recurring Payment” in the “My Payments” tab.
- Under “Payment Account,” choose your payment method. Credit/debit card payments have a 2.95% transaction fee. ACH payments incur a $1.95 fee per transaction.
- Choose the payment amount (full balance or a fixed amount).
- Select the payment frequency (weekly, monthly, quarterly, semiannually, or yearly).
- Enter the start and end dates for your recurring payments.
- Agree to the Terms and Conditions, then click “Next”.
- Confirm the entered information and press “Save”.
- To delete a recurring payment, select the “delete” icon under the “action” header and confirm by clicking “OK”.
- One-Time Payment Instructions:
- Square Invoice: Casanomy can provide a Square invoice for rent with a 4% transaction fee. Tenants can make one-time or recurring payments. To receive an invoice, call our office at (630) 780-5020 and our customer service representatives will assist you.
- Walmart Payment: Tenants can make monthly rent payments at Walmart for a $3.75 fee. Follow these steps:
- Log into the tenant portal via the tenant link in the header or by clicking here.
- In the “My Payments” tab, select “Cash” under “Select Payment Methods”.
- Choose to pay your full balance or a partial amount, then enter the payment amount.
- Click the “Cash Payment Voucher” button to download the voucher.
- To find a participating Walmart, click “Search Payment Centers” under the “Payments” tab.
- Present the voucher to a customer service associate at Walmart to process the payment.
We are committed to providing flexible and convenient payment options to ensure tenant satisfaction.
Maintenance Requests
At Casanomy, we understand that unexpected damages can be inconvenient. Our in-house maintenance team and contractors are fully equipped to provide prompt repair services, whether you are facing plumbing issues, electrical problems, or other interior or exterior damages.
To submit a maintenance request, please follow these steps:
- Log into the Tenant Portal: Access the portal through the link at the top of the page or by clicking here.
- Navigate to the Service Request Tab: Once logged in, go to the “Service Request” tab.
- Create a New Service Request: Click the “New Service Request” button.
- Enter Specific Location: Specify the location or room where the issue is occurring.
- Describe the Problem: Provide a detailed description of the problem, including your availability for maintenance.
- Provide Contact Information: Enter your phone number and email address in the respective fields to enable our maintenance crew to contact you.
- Set Priority Level: Label the issue as high, medium, or low priority. High priority issues include spraying water, water damage, heating problems, detector issues, electrical outages, or other safety concerns. Medium priority covers most other maintenance requests.
- Upload Supporting Documents: To help our maintenance crew, upload pictures or videos of the issue by pressing the “Attach Document” button. If you have multiple files, upload each one individually. Alternatively, you can email pictures or videos to contactus@casanomy.com or send them via our text servicing number. To get the text servicing number, call our office at (630) 780-5020. After receiving the number, text it to get an automated opt-in message. Reply with “YES” to enable us to respond.
- Submit the Request: Press the “Save” button at the bottom of the page to submit your request.
Our dedicated team will address your maintenance needs promptly, ensuring your residence remains in excellent condition.
Renewal Information
In addition to signing the renewal papers, RHSP tenants must provide up-to-date personal documentation reflecting their household income for recertification. These documents can be emailed to info@casanomy.com or mailed to our post office box. Required documentation, if applicable, includes:
- Proof of Income
- Monthly Public Assistance
- Child Support
- Social Security Benefits
- Unemployment
- 4-6 Bank Statements
Ensuring that all necessary documentation is submitted promptly will help facilitate a smooth renewal process.
Winter Safety Information
As winter approaches, please take the following safety precautions to ensure a safe and comfortable season:
- Check Detectors Monthly: Test the batteries in all carbon monoxide and smoke detectors at least once a month.
- Heating Issues: If your residence’s heat is not working, submit a work order through the tenant portal or call our office at (630) 780-5020. We will promptly address the furnace issue. Do not use the stove for heating due to the risk of carbon monoxide poisoning.
- Furnace Filter Maintenance: Change the furnace filter every month. A dirty filter restricts airflow and can cause the furnace to malfunction.
- Garden Hose Disconnection: Disconnect any garden hoses to prevent cracked water pipes and flooding due to freezing temperatures.
- Vacation Precautions: If you plan to go on vacation, keep your furnace set at or above 65 degrees Fahrenheit to prevent pipes from freezing and bursting. Avoid lowering the temperature to save on gas, as resulting damages can be costly.
- Prevent Pipe Freezing: Keep kitchen and bathroom vanity cabinet doors open on cold days to allow air circulation around pipes. Let faucets drip slowly to keep water flowing and prevent freezing.
- Staircase Safety: In apartment buildings with both enclosed and open staircases, use the enclosed staircase during snowy conditions to avoid slipping.
- Snow Removal: After a snowfall of 2 inches or more, move your vehicle from the driveway to allow snow blowers to clear the area. Vehicles should be parked 3 feet from the garage door to facilitate shoveling.
- Use of Ice Melt: Apply Ice Melt sparingly and only on icy pavement. It is not intended for use on snow.
- Outdoor Equipment: Do not leave shovels outside your unit or garage to prevent loss or theft. Remove door mats for the winter to avoid obstructing snow removal on sidewalks.
- Stairway and Landing Maintenance: Ensure that nothing is stored underneath stairs or on landings, except for salt buckets.
- Patio and Balcony Maintenance: Remove all patio furniture from balconies, patios, and decks for the winter. Cover any grills left in these areas.
- Outdoor Lighting: Keep the area outside your residence well-lit by turning on outside garage lights at the overhead door.
Following these guidelines will help ensure a safe and hassle-free winter for everyone. Thank you for your cooperation.
Property Inspections
Property inspections are conducted at your residence every one to two years. It is required that someone from your household, aged 18 or older, be present during these inspections. We will provide advance notice to ensure availability when the inspectors arrive. If anyone in your household has tested positive for COVID-19 within the past three weeks or is exhibiting symptoms, please call the number listed on the inspection notice.
Pre-Inspection Preparation
If maintenance is required before the inspection, please submit a work order through the “Service Request” section in the tenant portal. Ensure that smoke detectors and carbon monoxide detectors are functional. The following issues are the most common causes of failed inspections:
- Smoke and Carbon Monoxide Detectors: Missing or improperly installed detectors.
- Door Hardware and Locks: Damaged or malfunctioning door hardware and locks.
- Junction Boxes: Missing knock-out plugs on junction boxes in basements at light fixtures and furnaces.
- Ground Fault Interrupters (GFIs): Inoperable or defective GFIs.
- Stove and Oven: Inoperable stove burners or ovens.
- Weather Stripping: Damaged or missing weather stripping around exterior doors.
- Windows: Inoperable windows that do not stay up when raised.
- Paint Surfaces: Defective interior and exterior paint surfaces.
- Handrails: Missing or damaged interior and exterior handrails.
- Toilets: Toilets not securely fastened to the floor.
- Faucets: Insecure or damaged faucets at kitchen and bathroom sinks.
By addressing these common issues before your scheduled inspection, you can help ensure a smooth and successful process. Thank you for your cooperation.
Frequently Asked Questions
Your account balance can be seen in the tenant portal in Propertyware. To access the tenant portal, follow the link at the top of the page or click here.
Rent is due on the first day of every month and late if paid after the fifth day of the month.
If rent is not fully paid after it is due, a late fee may be incurred.
Payment can be made through mail, our office drop box, the tenant portal, square invoice, or Walmart payments.
To locate a Walmart that accepts Walmart payments, click “Search Payment Centers” under the “Payments” tab on the tenant portal.
If you are in a subsidized program and experience a change in income, send documentation for your new income to your case worker. If your case worker determines that your rent portion will change, we will update your account.
Maintenance support can be requested through the tenant portal. From the tenant portal, go to the “Service Request” tab to submit a work order. After you have submitted a request, email us pictures or videos of the work that needs to be done at info@casanomy.com or send us the images at our text servicing number.
If you are experiencing clogging in your plumbing, first pour a drain cleaner removal such as Drano down the drain since the problem may be due to a buildup of hair. If the problem persists, submit a maintenance request through the tenant portal.
If you are experiencing issues with your heater, change the batteries on the thermostat. Additionally, check if the filter for your furnace has been replaced recently and if the 20 V is turned on in the fuse box. If you still experience issues, place a work order in the tenant portal, and we will send our maintenance team out to assist you. Until our maintenance team arrives, do not turn the stove oven for heat.
Call our office at (630) 780-5020, and our maintenance team will promptly be out to resolve the issue. Until they arrive, turn off the valve for the pipes that are spraying water.
We try to provide tenants with a three to four-hour window for maintenance to arrive.
The only truly flushable item is toilet paper. Other wipes, even if they are marked as “flushable,” toilet bowl scrub pads, paper towels, Q-tips, hair, feminine hygiene products, band aids, or food items should not be flushed, as they may cause clogging.
Visit the portal by clicking the login button at the top of the page. You will be redirected to the tenant portal in Propertyware. Click “Create Account” below the “Submit” button and enter your first name, last name, email address, mailing address, city, state, and zip code. Press “Submit” to finish creating your account.
If you have forgotten your password to the tenant portal, first follow the link to the tenant portal. From there, click on the “Forgot Password?” link and enter your first name, last name, and email address in the required fields. A link to reset your password will be sent to your email. Make sure to use the reset link immediately since it will expire after 48 hours.
Someone 18 years of age or older needs to be home during the inspection times given to you. If you cannot be home or someone in your household has symptoms of COVID-19, call the number given to you on the letter informing you of your inspection to reschedule.