Application Process To apply, contact us to visit our office for paperwork and screening. Provide birth certificates and Social Security cards for all household members, plus a $60 screening fee. Rental Housing Support Program (RHSP) Documentation For RHSP applicants, submit personal and program-specific documents to verify income and determine rental support eligibility. Not all documents apply to every applicant.
Personal Documents Public Assistance Letter: Verification from Public Aid Office (any benefit status).
Social Security/SSI/SSDI: Current award letter per household member.
Wages: Employer verification letter and last 4-6 paychecks.
Child Support: State Disbursement Unit printout and last 4-6 checks.
Unemployment: Benefit statement and last 4-6 checks.
Pension/Retirement: Benefit statement and last 4-6 checks. Bank Statements: Last 6 months.
Life Insurance: Verification letter and policy (if self-paid). Stocks/Bonds: Current statement.
RHSP-Specific Documents Zero Income Self-Certification: If no income applies. Consent Form: Permits information release.
Personal Declaration: Signed statement with application details.
Birth Certificate: For each household member, especially minors/dependents. RHSP documents are sent via DocuSign for secure completion.
Contact us for assistance throughout the process
Rent Collection and Payment Options Casanomy ensures timely rent collection, with rent due on the 1st of each month and late after the 5th. A late fee is applied if unpaid by the 6th. We offer multiple payment methods:
Paying by Check or Money Orders
· All checks and money orders must be made payable
to your landlord’s name, as indicated in your lease agreement.
· Please mail your payment to: PO BOX 68666,
Schaumburg, IL 60168
Drop Box
We have a drop box outside our office door where you can drop off rent
payments. When submitting a payment to our drop box, place your rent inside an
envelope with your name and address.
Walmart and 7Eleven
Using a QR code, which will be generated for every tenant. You can pay your rent using AppFolio at Walmart by obtaining a Cash Retail Payslip through the AppFolio Tenant Portal, which allows you to make cash payments at participating locations.
Steps to Pay Rent at Walmart Using AppFolio
1. Request a Cash Retail Payslip: Log into your AppFolio Tenant Portal and request a Cash Retail Payslip. This payslip will allow you to make cash payments at Walmart and other participating retailers.
2. Locate Participating Stores: The payslip will indicate which Walmart locations accept cash payments. Make sure to check the specific store’s participation, as not all locations may accept the payslip.
3. Make the Payment: Bring the payslip to the participating Walmart store. Present it at the register to complete your cash payment for rent. Ensure you have the correct amount, as some locations may have daily cash limits.
4. Keep Your Receipt: After making the payment, keep the receipt for your records. This serves as proof of payment and can be useful for any future inquiries regarding your rent payment.
Additional Information
Payment Limits: Be aware that Walmart may have limits on cash payments, typically allowing up to $2,999 per day, but this can vary by location
Tenant Portal – Online Portal Login
Tenants can make payments through the tenant portal in AppFolio.
Once you have logged into AppFolio, select the “Payments” tab. You have the option of making a one-time payment in “Pay now” or setting up a recurring payment for each month.
You may enter your account and routing number with a charge per transaction. This is the most recommended form of payment through the tenant portal as it results in the lowest transaction fee.
1.Make a One-Time Payment
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose to offer their tenants.
2. Set Up an Auto Payment
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose to offer their residents.
· On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment
· If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
· Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.
· Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.
· If you choose to pay an outstanding balance, you will also notice a field for maximum limit. You may proceed with the suggested amount or choose a new one.
· Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.
We prioritize flexible, convenient payment options for tenant satisfaction. Contact us at (630) 780-5020 for assistance.
Maintenance and Repair Services Casanomy’s in-house maintenance team and contractors promptly handle repairs for plumbing, electrical, or other interior/exterior damages.
Submit a Maintenance Request:
1. Log in to Your Tenant Portal
2. Go to the Maintenance Section
3. Fill Out the Request Form
4. Attach Photos or Videos (Optional but Recommended)
5. Provide Access Instructions
6. Review and Submit
7. Confirmation
Our team ensures quick resolution to keep your residence in top condition. Contact us at (630) 780-5020 for assistance.
Tenants must sign a lease extension addendum annually to renew their lease. For those participating in the Rental Housing Support Program (RHSP), an annual renewal of their program position is also required. Tenants have the flexibility to complete their annual recertification either by visiting our office or through DocuSign. Documentation for RHSP RenewalIn addition to signing the renewal papers, RHSP tenants must provide up-to-date personal documentation reflecting their household income for recertification. These documents can be emailed to info@casanomy.com or mailed to our post office box. Required documentation, if applicable, includes:
Ensuring that all necessary documentation is submitted promptly will help facilitate a smooth renewal process.
Winter Safety Precautions As winter nears, follow these steps for a safe and comfortable season:
Following these steps ensures a safe, hassle-free winter. Contact us at (630) 780-5020 for assistance.
Inspection Guidelines
Casanomy conducts property inspections every one to two years. A household member aged 18 or older must be present, and we provide advance notice so you can plan accordingly. If anyone in your household is ill on the scheduled date, call the number listed on your inspection notice to reschedule.
Pre-Inspection Preparation
Submit any needed repairs through the “Maintenance Requests” section of the AppFolio tenant portal well before your inspection date, and confirm that all smoke and carbon monoxide detectors are working. The most common reasons units fail inspection are:
Addressing these items in advance keeps your inspection on track. Contact us at (630) 780-5020 for assistance.
Your account balance can be seen in the tenant portal in AppFolio. To access the tenant portal, follow the login link at the top of the page.
Rent is due on the first day of every month and late if paid after the fifth day of the month.
If rent is not fully paid after it is due, a late fee may be incurred.
Payment can be made by mail, our office drop box, the AppFolio tenant portal, or cash at Walmart and 7-Eleven using a Cash Retail Payslip.
If you are in a subsidized program and experience a change in income, send documentation for your new income to your case worker. If your case worker determines that your rent portion will change, we will update your account.
Maintenance support can be requested through the AppFolio tenant portal or the AppFolio Tenant App. Go to “Maintenance Requests” and submit a new request, describing the issue, its location in the unit, and any access instructions. Attach photos or a short video directly to the request so our team can assess the problem before arriving. You can also email images to info@casanomy.com or send them to our text servicing number, and track the status of your request in the portal at any time.
If you are experiencing clogging in your plumbing, first pour a drain cleaner removal such as Drano down the drain since the problem may be due to a buildup of hair. If the problem persists, submit a maintenance request through the tenant portal.
If you are experiencing issues with your heater, change the batteries on the thermostat. Additionally, check if the filter for your furnace has been replaced recently and if the 20 V is turned on in the fuse box. If you still experience issues, place a work order in the tenant portal, and we will send our maintenance team out to assist you. Until our maintenance team arrives, do not turn the stove oven for heat.
Call our office at (630) 780-5020, and our maintenance team will promptly be out to resolve the issue. Until they arrive, turn off the valve for the pipes that are spraying water.
We try to provide tenants with a three to four-hour window for maintenance to arrive.
The only truly flushable item is toilet paper. Other wipes, even if they are marked as “flushable,” toilet bowl scrub pads, paper towels, Q-tips, hair, feminine hygiene products, band aids, or food items should not be flushed, as they may cause clogging.
Visit the portal by clicking the Login button at the top of the page and selecting “Tenant.” You will be redirected to the AppFolio tenant portal. Click “Sign Up” or “Activate Account,” enter the email address on file with our office, and follow the instructions sent to your inbox to set your password.
Follow the Login link at the top of the page and select “Tenant” to reach the AppFolio tenant portal. Click “Forgot your password?” on the login screen and enter the email address on file with our office. A reset link will be sent to that address. The link is time sensitive, so use it as soon as it arrives; if it has already expired, simply request a new one. If no email arrives, check your spam folder and confirm we have your current email address by calling (630) 780-5020.
Someone 18 years of age or older must be home during the inspection window provided to you. If you cannot be present, or if someone in your household is ill on the scheduled date, call the number listed on your inspection notice to reschedule.