Application Process To apply, contact us to visit our office for paperwork and screening. Provide birth certificates and Social Security cards for all household members, plus a $60 screening fee. Rental Housing Support Program (RHSP) Documentation For RHSP applicants, submit personal and program-specific documents to verify income and determine rental support eligibility. Not all documents apply to every applicant.
Personal Documents Public Assistance Letter: Verification from Public Aid Office (any benefit status).
Social Security/SSI/SSDI: Current award letter per household member.
Wages: Employer verification letter and last 4-6 paychecks.
Child Support: State Disbursement Unit printout and last 4-6 checks.
Unemployment: Benefit statement and last 4-6 checks.
Pension/Retirement: Benefit statement and last 4-6 checks. Bank Statements: Last 6 months.
Life Insurance: Verification letter and policy (if self-paid). Stocks/Bonds: Current statement.
RHSP-Specific Documents Zero Income Self-Certification: If no income applies. Consent Form: Permits information release.
Personal Declaration: Signed statement with application details.
Birth Certificate: For each household member, especially minors/dependents. RHSP documents are sent via DocuSign for secure completion.
Contact us for assistance throughout the process
Rent Collection and Payment Options Casanomy ensures timely rent collection, with rent due on the 1st of each month and late after the 5th. A late fee is applied if unpaid by the 6th. We offer multiple payment methods:
We prioritize flexible, convenient payment options for tenant satisfaction. Contact us at (630) 780-5020 for assistance.
Maintenance and Repair Services Casanomy’s in-house maintenance team and contractors promptly handle repairs for plumbing, electrical, or other interior/exterior damages.
Submit a Maintenance Request:
Our team ensures quick resolution to keep your residence in top condition. Contact us at (630) 780-5020 for assistance.
Tenants must sign a lease extension addendum annually to renew their lease. For those participating in the Rental Housing Support Program (RHSP), an annual renewal of their program position is also required. Tenants have the flexibility to complete their annual recertification either by visiting our office or through DocuSign. Documentation for RHSP RenewalIn addition to signing the renewal papers, RHSP tenants must provide up-to-date personal documentation reflecting their household income for recertification. These documents can be emailed to info@casanomy.com or mailed to our post office box. Required documentation, if applicable, includes:
Ensuring that all necessary documentation is submitted promptly will help facilitate a smooth renewal process.
Winter Safety Precautions As winter nears, follow these steps for a safe and comfortable season:
Following these steps ensures a safe, hassle-free winter. Contact us at (630) 780-5020 for assistance.
Property Inspection Guidelines Casanomy conducts property inspections every 1-2 years. A household member (18+) must be present, with advance notice provided. If anyone in your household has tested positive for COVID-19 within the past 3 weeks or shows symptoms, call the number on the inspection notice.
Pre-Inspection Preparation Submit maintenance requests via the “Service Request” tab in the tenant portal. Ensure smoke and carbon monoxide detectors are functional. Common reasons for failed inspections include:
Addressing these issues beforehand ensures a smooth inspection. Contact us at (630) 780-5020 for assistance.
Your account balance can be seen in the tenant portal in Propertyware. To access the tenant portal, follow the link at the top of the page or click here.
Rent is due on the first day of every month and late if paid after the fifth day of the month.
If rent is not fully paid after it is due, a late fee may be incurred.
Payment can be made through mail, our office drop box, the tenant portal, square invoice, or Walmart payments.
To locate a Walmart that accepts Walmart payments, click “Search Payment Centers” under the “Payments” tab on the tenant portal.
If you are in a subsidized program and experience a change in income, send documentation for your new income to your case worker. If your case worker determines that your rent portion will change, we will update your account.
Maintenance support can be requested through the tenant portal. From the tenant portal, go to the “Service Request” tab to submit a work order. After you have submitted a request, email us pictures or videos of the work that needs to be done at info@casanomy.com or send us the images at our text servicing number.
If you are experiencing clogging in your plumbing, first pour a drain cleaner removal such as Drano down the drain since the problem may be due to a buildup of hair. If the problem persists, submit a maintenance request through the tenant portal.
If you are experiencing issues with your heater, change the batteries on the thermostat. Additionally, check if the filter for your furnace has been replaced recently and if the 20 V is turned on in the fuse box. If you still experience issues, place a work order in the tenant portal, and we will send our maintenance team out to assist you. Until our maintenance team arrives, do not turn the stove oven for heat.
Call our office at (630) 780-5020, and our maintenance team will promptly be out to resolve the issue. Until they arrive, turn off the valve for the pipes that are spraying water.
We try to provide tenants with a three to four-hour window for maintenance to arrive.
The only truly flushable item is toilet paper. Other wipes, even if they are marked as “flushable,” toilet bowl scrub pads, paper towels, Q-tips, hair, feminine hygiene products, band aids, or food items should not be flushed, as they may cause clogging.
Visit the portal by clicking the login button at the top of the page. You will be redirected to the tenant portal in Propertyware. Click “Create Account” below the “Submit” button and enter your first name, last name, email address, mailing address, city, state, and zip code. Press “Submit” to finish creating your account.
If you have forgotten your password to the tenant portal, first follow the link to the tenant portal. From there, click on the “Forgot Password?” link and enter your first name, last name, and email address in the required fields. A link to reset your password will be sent to your email. Make sure to use the reset link immediately since it will expire after 48 hours.
Someone 18 years of age or older needs to be home during the inspection times given to you. If you cannot be home or someone in your household has symptoms of COVID-19, call the number given to you on the letter informing you of your inspection to reschedule.